Security in Remote and Hybrid Workforces
The shift to remote and hybrid work has naturally changed how businesses operate. Organizations have embraced flexibility, allowing employees to work from home, or co-working spaces, anywhere in the world. This change has brought undeniable benefits, but it also brings some challenges in security. Employees now access corporate resources from a variety of devices, networks, and locations, rendering traditional security measures inadequate.
One solution addressing these challenges is Secure Access Service Edge (SASE). SASE combines Security SE (Service Edge) and cloud network functions into a single service. Enterprises can reduce their effort and costs in security with SASE’s identity-driven network, accessible by users and businesses in any location. Other tools and strategies can be paired with SASE for a more secure remote and hybrid workforce.
The security challenges
In remote and hybrid work, there are distributed access points. Unlike in traditional office setups where all employees operate within the same secure network, remote workers connect from various networks, including unsecured home Wi-Fi and public hotspots.
There’s also greater device diversity, with employees often using personal devices for work. These may lack adequate security controls, increasing the risk of malware infections and data breaches.
There’s an increased attack surface, with hybrid and remote work making it more difficult to monitor and secure the entire IT ecosystem.
For industries subject to strict regulations, there are compliance concerns where data must be protected (such as in healthcare and finance).
Human error remains a leading cause of security breaches, and employee behavior may inadvertently put sensitive data at risk.
Solutions
SASE is a comprehensive solution that addresses multiple challenges associated with remote and hybrid work. By combining network and security into a single service, SASE ensures secure and efficient access to corporate resources.
SASE enforces Zero Trust policies, verifying users’ identities and device security before granting access.
By unifying multiple security tools into a single platform, SASE simplifies management and reduces the risk of misconfigurations. SASE provides consistent security policies across the globe, enabling secure access regardless of location.
While SASE incorporates Zero Trust Network Access, businesses can also adopt standalone Zero Trust solutions to enhance their security.
Zero Trust operates on the principle of “never trust, always verify”, meaning users must prove their identity and the security of their devices every time they attempt to access a resource. This approach minimizes the risk of unauthorized access.
Organizations can also use Identity and Access Management (IAM) tools. Multi-Factor Authentication (MFA) is a simple, effective way to add an extra layer of protection. Users verify their identity through a secondary method such as a one-time code or biometric (fingerprint or face) scan.
Role-based access control (RBAC) ensures employees can only access the data and applications needed for their roles.
Use virtual networks wisely
Although Virtual Private Networks (VPNs) can be an effective method of securing remote connections, they have limitations, such as scalability and performance issues. In some cases, VPNs can still play a role, particularly for small organizations or specific use cases. Businesses transitioning to modern solutions like SASE and ZTNA may find VPNs less necessary over time.
Balancing security with user experience
Robust security measures are important, but they shouldn’t hinder productivity. Employees need smooth and efficient access to resources to work effectively. Striking the right balance between security and user experience involves minimizing friction (by implementing user-friendly authentication methods), optimizing performance (with solutions such as SASE), and gathering feedback to find out about employees’ experiences.
Creating a culture of security awareness
Even with the most advanced security technologies in place, human error can be a vulnerability. Cybercriminals often exploit employees through phishing, social engineering, and other deceptive tactics. With a strong culture of security awareness, businesses can reduce these risks.
Organizations should communicate that cybersecurity is not just the IT department’s job, but everyone’s responsibility. When employees understand their role in protecting company data and resources, they’re more likely to take security seriously. This starts with clear messaging from leadership.
Traditional security training can sometimes feel dry or overwhelming. To make it more effective, organizations should focus on creating engaging, interactive, and bite-sized learning experiences. Real-life scenarios, such as mock phishing emails, can teach employees how to identify and respond to threats. Training can be gamified with quizzes, challenges, or rewards. Training materials should be regularly updated, reflecting new threats and best practices.
Open communication
Employees should feel comfortable reporting security concerns, mistakes, and potential threats without fear of blame or punishment. If someone clicks on a suspicious link or notices unusual activity, they should know how to report it.
A clear and supportive reporting process can help an organization respond to incidents quickly and fosters a sense of trust and accountability.
Positive reinforcement can encourage security-conscious behavior. Employees who demonstrate good security practices should be recognized, whether it’s a simple shout-out in a team meeting or in a formal acknowledgement program.
Planning for the future of work
As remote and hybrid work becomes permanent, organizations must remain proactive in their approach to security. This means staying informed about emerging threats, investing in scalable and adaptable technologies, and continuously refining security strategies.
Collaboration between IT teams, employees, and leadership is important for creating a culture of security awareness and ensuring long-term success.