Book Title: University of Minnesota Veterinary Communication Curriculum Guide

Authors: Margaret Root Kustritz; Emily Barrell; and Kara Carmody

Edited by Kara Carmody and Emily Barrell

Cover image for University of Minnesota Veterinary Communication Curriculum Guide

All Rights Reserved

Contents

Introduction
Margaret Root Kustritz
I. FOUNDATIONS OF COMMUNICATION
1. 1. Communication Matters
  Margaret Root Kustritz; Emily Barrell; and Kara Carmody
2. 2. Communication Techniques: Non-Verbal
  Margaret Root Kustritz; Kara Carmody; and Emily Barrell
3. 3. Communication Techniques: Verbal
  Margaret Root Kustritz; Emily Barrell; and Kara Carmody
4. 4. Giving & Receiving Feedback
  Emily Barrell and Kara Carmody
II. APPROACH TO THE CLIENT ENCOUNTER
1. 5. Client Encounter Framework
  Kara Carmody
2. 6. Shared Decision-Making & Adherence
  Margaret Root Kustritz
3. 7. Informed Consent
  Kara Carmody
4. 8. Conflict & ADOBe
  Kara Carmody; Emily Barrell; and Margaret Root Kustritz
5. 9. Professional Communication
  Kara Carmody and Emily Barrell
III. CHALLENGING CONVERSATIONS
1. 10. Talking to Clients About Money
  Margaret Root Kustritz
2. 11. End-of-Life Conversations
3. 12. Breaking Bad News
  Margaret Root Kustritz
4. 13. Admitting Medical Errors
  Margaret Root Kustritz
5. 14. Difficult Client Situations
  Margaret Root Kustritz and Emily Barrell
Appendix

Book Information

Authors

Margaret Root Kustritz; Emily Barrell; and Kara Carmody

License

University of Minnesota Veterinary Communication Curriculum Guide Copyright © by Margaret Root Kustritz; Emily Barrell; and Kara Carmody. All Rights Reserved.

Metadata

Title: University of Minnesota Veterinary Communication Curriculum Guide
Authors: Margaret Root Kustritz; Emily Barrell; and Kara Carmody
Editors: Kara Carmody and Emily Barrell
Institution: University of Minnesota, Twin Cities