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Introduction
Margaret Root Kustritz
1. Communication Matters
Margaret Root Kustritz; Emily Barrell; and Kara Carmody
2. Communication Techniques: Non-Verbal
Margaret Root Kustritz; Kara Carmody; and Emily Barrell
3. Communication Techniques: Verbal
4. Giving & Receiving Feedback
Emily Barrell and Kara Carmody
5. Client Encounter Framework
Kara Carmody
6. Shared Decision-Making & Adherence
7. Informed Consent
8. Conflict & ADOBe
Kara Carmody; Emily Barrell; and Margaret Root Kustritz
9. Professional Communication
Kara Carmody and Emily Barrell
10. Talking to Clients About Money
11. End-of-Life Conversations
12. Breaking Bad News
13. Admitting Medical Errors
14. Difficult Client Situations
Margaret Root Kustritz and Emily Barrell
Appendix
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University of Minnesota Veterinary Communication Curriculum Guide Copyright © by Margaret Root Kustritz; Emily Barrell; and Kara Carmody. All Rights Reserved.
